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Help & Support FAQ

Can my invoices be emailed? Do you accept PayPal?

To receive your invoices electronically, please submit your invoice preferences (<--click). Invoices will be emailed to the email address you enter. The invoices will have clickable payment options. Invoices will emailed from "Business Printers vis PayPal <member@paypal.com>". Please add this email address to your contact list or spam whitelist to ensure delivery of your invoices in your inbox.

You can use PayPal, check, or with any major credit card to pay your invoice.

Please note that if the invoice terms are pre-paid, your job will start once we receive payment.

We respect your privacy. The information you submit in this form will never be sold or shared with anyone else. The email address submitted will not be used for promotional purposes unless it's already subscribed on one of our other lists. (back to top)

How should I prepare my PDF files for printing?

Careful preparation of PDF files is important for your printing job!

Your PDF file must be high resolution. If you’re creating a PDF file from an Adobe application such as inDesign, choose the “For Press” option or better when creating a PDF. From other applications such as Quark, Do not downsample below 300 dpi (in general) and don’t compress.

Preserve the correct color settings; Your PDF file should be CMYK. (Cyan-Magenta-Yellow and Black)

If your project prints to the edge of the sheet, extend your artwork at least 1/8″ past the edge of the sheet. Leave crop and registration marks on and add at least a 1/8” bleed.

If you’re embedding graphics such as jpegs or tiffs, use only high quality, high resolution graphics files, at least 300 dpi. They should be CMYK for best results. (Our software does RGB to CMYK conversion on the fly, but color shifts will occur. It’s better to have CMYK files to begin with)

It’s not a good idea to use web graphics for print projects. While a print project requires a color image to be at least 300 dpi, web graphics are usually 72 dpi for faster web viewing. That’s means a color image for print has about 17 times as many pixels as the equivalent web graphic.

Additionally, web graphics are downsampled or compressed and in the case of gifs, only contain 256 colors.

A grayscale web graphic is a better choice for printing if you have no alternative.

Bitmap web graphics will usually print with “jagged” edges.

Check out our detailed explanations on our Artwork Prep Page and our bleeds page. (back to top)

What formats can be used for submitting artwork?

Graphics files should be 300 dpi for color TIFF and jpegs, 150 dpi for grayscale. Bitmaps should be no less than 300 dpi. Color tiffs and jpgs should be CMYK, not RGB. (Our software does RGB to CMYK conversion on the fly, but color shifts will occur. It’s better to have CMYK files to begin with. Check out our detailed explanation on our Artwork Prep Page. (back to top)

What resolution should my graphics be for printing?

Graphics files should be 300 dpi for color TIFF and jpegs, 150 dpi for grayscale. Bitmaps should be no less than 300 dpi. Color tiffs and jpgs should be CMYK, not RGB. (Our software does RGB to CMYK conversion on the fly, but color shifts will occur. It’s better to begin with CMYK files. Check out our detailed explanation on our Artwork Prep Page . (back to top)

What is a bleed?

A bleed in printing jargon means that a printed sheet has ink printed right to the edge of the paper. Visit our bleeds page for a more detailed explanation. (back to top)

Can I use web graphics for a print job?

It’s not a good idea to use web graphics for print projects. While a print project requires a color image to be at least 300 dpi, web graphics are usually 72 dpi for faster web viewing. That’s means a color image for print has about 17 times as many pixels as the equivalent web graphic.

Additionally, web graphics are downsampled or compressed and in the case of gifs, only contain 256 colors.

A grayscale web graphic is a better choice for printing if you have no alternative.

Low resolution bitmap web graphics will usually print with “jagged” edges.

If you have no alternative but to use a web graphic, use the original size or smaller. Enlaring a low resolution web graphic will significantly reduce the image's quality.

Check out our detailed explanation on our Artwork Prep Page . (back to top)

How long does it take for a print job to complete?

In general jobs are shipped within 3 to 7 working days. Some jobs have a shorter turn-around. Jobs that require additional processes may take more time. We will discuss delivery dates with you when you place an order. We try to accommodate your schedule as much as possible. (back to top)

Do you have an FTP site?

We maintain an on-site and off-site FTP servers for large file transfers. See the file transfers page. We also support sharing on DropBox, Google Drive and Microsoft OneDrive. (back to top)

Why does my job need a score? It only needs a fold?

If your job prints on card stock (cover weight) and will be folded, it needs to score along the fold prior to folding to avoid cracking and ensure a consistent fold. (back to top)

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